Frequently Asked Questions

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What information is needed for a shipment?

Detailed description of the content of the shipment is needed along with dimensions and weight of the box or parcel and complete address of the sender and receiver, including postal code.

Where do you ship products?

We ship anywhere, (to and from), in the world, even if you’re not physically present at one of our offices.

What type of products do you ship?

We send out products including, but not limited to, documents, as well as large truckloads full of shipments.

Do you have any other locations?

Yes. Our company first started out in India, where we have many locations, but our main India head office is in New Delhi. The exact location is 319/2, Badam Singh Market, Rangpuri, Mahipalpur, New Delhi – 110037. If you would like to contact the India head office, the landline number is 011-412-11111 and email is cud@rworldexpress.com

How long does it take to get my international shipment?

For regular standard shipment, it takes about 7 to 10 business days. For an express shipment, it takes about 3 to 5 business days.

Do you pick up products if we cannot come into your office?

Yes, we can even pick up products from a residential area, for free within GTA ON, as we offer door-to-door shipping.

How late can I call to get my order picked up?

You can call anytime before 5 pm.

How late can I call for same day delivery?

Same day deliveries can be done for GTA, if calling before 11 am.

Do you offer electronic billing?

Yes, please contact us at our office by email or via phone to receive your invoice details.

What method of payment does RWorld accept?

Cash, Debit, Credit, Online banking

Do you offer discounts?

We definitely do. However, our discount prices vary based on monthly volumes and weight of products. Please contact us via email to find out about any promotions.

Which major courier companies are you partnered with to send out products?

Our ultimate goal is to ship out your products as fast as possible, which is why we strive to work with major company partners like DTDC, Fedex, Purolator, Canpar and DHL.